Privacy Policy

1. Who We Are

NSN Holdings LLC ("NSN Holdings," "we," "our," or "us") is a full-service property maintenance and repair company licensed and insured in the State of Florida, serving residential and commercial clients across Florida.

This Privacy Policy explains how we collect, use, store, and protect information you provide to us when you visit our website, contact us for services, or enter into a service agreement with us.

2. Information We Collect

We collect only the information necessary to provide our services and respond to your inquiries. This may include:

• Name, email address, phone number, and service address
• Details about the service or repair you are requesting
• Messages or communications you send through our contact form
• Billing and payment information (processed securely by our payment provider)

• Browser type, device type, and operating system
• Pages visited and time spent on our website
• Referring website or search terms used to find us
• General geographic location (city/region level, not precise location)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your service inquiries and schedule appointments
• To perform property maintenance and repair services you have requested
• To process payments and send invoices or receipts
• To send service updates, appointment reminders, or follow-up communications
• To improve our website and understand how visitors interact with it
• To comply with legal obligations or respond to lawful requests

We do not use your personal information for automated decision-making or profiling.

4. We Do Not Sell or Share Your Data

NSN Holdings LLC does not sell, rent, or share customer personal information with third parties except as required to provide our services or comply with legal obligations.

We may share limited information in the following circumstances — and only these circumstances:

• Service providers: Trusted third-party vendors (e.g., payment processors, scheduling software, email delivery services) who assist us in operating our business. These vendors are contractually required to protect your data and may not use it for their own purposes.
• Legal requirements: When we are required by law, court order, or government authority to disclose information.
• Safety: When disclosure is necessary to protect the safety of our employees, customers, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction. We will notify you if this occurs.

We do not sell your data to advertisers, data brokers, or any third parties for commercial purposes. We do not run advertising networks or engage in behavioral advertising.

5. Data Security

We take the security of your personal information seriously. We implement industry-standard safeguards including:

• Secure (HTTPS/SSL) transmission of data on our website
• Access controls that limit who can view your personal information internally
• Use of reputable, PCI-compliant payment processors — we do not store full payment card numbers on our systems

No method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and understand how our site is used. Cookies are small text files stored on your device.

• Essential cookies: Required for the website to function properly (e.g., form submissions).
• Analytics cookies: Help us understand visitor behavior so we can improve our website. We may use tools such as Google Analytics; data collected is aggregated and anonymized.

You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of our website.

7. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 10. We will respond to your request within a reasonable timeframe.

If you have received marketing emails from us and wish to unsubscribe, please use the unsubscribe link in the email or contact us directly.

8. Children's Privacy

Our services and website are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please reach out to us: